Return Policy

At EcoMed Threads, we strive to provide high-quality medical scrubs that meet the expectations of our customers. If you are not completely satisfied with your purchase, we are happy to help with returns and exchanges in accordance with our return policy.
 

1. General Return Policy

We accept returns and exchanges for unworn, unwashed, and undamaged products within 30 days of purchase. Products must be returned in their original condition, with all original tags attached.

• Non-returnable items:

  • Customized items, including embroidered scrubs or products personalized with your name, logo, or other customizations.

  • Final sale items or limited-edition products, if indicated.
     

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [Your Contact Email] or call us at [Your Contact Number] within 30 days of receiving your order. Please include your order number and the item(s) you wish to return.

2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization (RA) number and detailed instructions on how to return the product.

3. Return Shipping: You will be responsible for the return shipping costs, unless the product is defective or incorrect. We recommend using a trackable shipping service to return your items to ensure they reach us safely.

4. Inspection and Refund: Once we receive the returned item, we will inspect it to ensure it is in its original condition. If the return is accepted, we will process your refund to the original method of payment.
    

3. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same steps as outlined in the "How to Return an Item" section. Exchanges are subject to product availability.

If the item you wish to exchange is unavailable or out of stock, you will be given the option to receive a refund or store credit.
 

4. Refunds

Refunds will be processed after we receive and inspect the returned item. We will issue a refund to the original method of payment within 7-10 business days from the date we accept the return. Shipping costs are non-refundable unless the return is due to a defect or error on our part.
 

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer service team immediately at [Your Contact Email] or [Your Contact Number]. We will offer a full refund or replacement for damaged or defective items, including return shipping at no cost to you.
 

6. Incorrect or Missing Items

If you receive an incorrect item or if your order is missing an item, please contact us immediately. We will correct the mistake and ship the correct item to you, or offer a refund, depending on your preference.
 

7. International Returns

If you are returning an item from outside of [Your Country], please be aware that you will be responsible for return shipping fees. International returns are subject to the same conditions as domestic returns, but customs fees or taxes may apply. These are the responsibility of the customer.
 

8. Order Cancellations

If you need to cancel your order, please contact us as soon as possible. Once an order is processed and shipped, we are unable to cancel or modify it. If you wish to cancel an order before it ships, we will do so at no additional cost.